Refund policy
Peach Pals Return Policy
Last Updated: 5/9/26
At Peach Pals, we want you to love your purchase. If you’re not completely satisfied, we’re here to help.
Returns
We accept returns within 30 days of the delivery date for eligible items.
To qualify for a return:
Items must be unused, unworn, and in original condition
Items must include original packaging and tags (if applicable)
Proof of purchase or order confirmation is required
Non-Returnable Items
The following items cannot be returned:
Final sale or clearance items
Gift cards
Personalized or custom-made products
Opened hygiene or personal care items (if applicable)
Exchanges
If you received a damaged, defective, or incorrect item, please contact us within 7 days of delivery at hello@peachpals.com and we’ll make it right as quickly as possible.
Refunds
Once your return is received and inspected, we’ll notify you of the approval or rejection of your refund.
Approved refunds will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your bank or payment provider.
Original shipping charges are non-refundable unless the return is due to our error.
Return Shipping
Customers are responsible for return shipping costs unless:
The item arrived damaged
The wrong item was sent
The item is defective
We recommend using a trackable shipping service, as Peach Pals is not responsible for lost return shipments.
How to Start a Return
To initiate a return, please contact us at:
📧 hello@peachpals.com
🌐 www.peachpals.com
Please include:
Your order number
The item(s) you’d like to return
Reason for return
Photos (if item is damaged or incorrect)
Damaged or Lost Packages
Peach Pals is not responsible for packages lost or delayed in transit after they have been shipped. If your package arrives damaged, please contact us within 7 days with photos of the packaging and product.
Contact Us
If you have any questions about this Return Policy, please contact us at:
Peach Pals
📧 hello@peachpals.com
🌐 www.peachpals.com